Frequently Asked Questions ...

 

Every industry comes with its own language. 
 

We want to know everything about your business so we can provide you with the right final product.
We want you to feel confident in the processes we employ to get your projects done. 

1. How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

2. What is a "proof"?
A proof is a way of ensuring that we have set your artwork and type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store.

3. Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. 
Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate.  It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

4. Do I still need to approve a proof if I bring my work in on USB?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

5. How do I go about getting an estimate from you?
The best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives at 407-891-2111

We feel the best way to get your FAQ's answered is to pick up the phone and call our office. We want to talk to you. You are important and every question you have will be answered.